Shipping policy

1. Shipping options: Pick up from Showroom at 8 Carlisle Street, Paardeneiland or Courier to major cities and towns in South Africa. 

2. Shipping timeframes: Pick up is immediately available during office hours, stock dependent. Cape Town delivery Next day if ordered before 9h am, otherwise the day after. Major Cities 2-3 working days. Other destinations 2-5 working days.  

3. Shipping restrictions: Major Cities and Major Towns only. No farm or rural delivery. Please contact us should you be unsure. 

4. Tracking and updates: Tracking link is sent with every courier dispatched order.

5. Returns and exchanges: Free returns within 7 working days of receiving products. We apply a rule of fairness after 7 working days. Please ensure that you measure before ordering. 

6. Damage or loss during shipping: Unit will be replaced if not delivered. Signed waybill is acknowledgement of receiving of products in good order. 

7. Customer support: Please email, phone or whatsapp us if you have any queries. For contact details refer to contact us page.